Service Edge Analytics provides a tool for transforming operational data into actionable intelligence, supporting decision makers in all levels of the organization.
It includes a predefined set of dashboards and reports, based on operational data (30 days before and 30 days after the current date).
The following table summarized the Analytics features.
Dashboard design capabilities
Last\next 30 days
10 operational dashboards
Add dashboard filters
Change dashboard filters
Drill into dashboards
Receive email reports
Export widgets & dashboards into CSV\PDF
Out of the Box Analytics Dashboards
Analytics includes the following dashboards out of the box:
Key Performance Indicators (KPI) related dashboards
Schedule related dashboard
Current limitations include:
- Analytics is not available when working in Internet Explorer.
- User Defined Properties and User Defined Collections are not currently supported.
- No localization; the only supported language is English.
- Historical data is not currently supported.