Welcome to Click Field Service Edge, a ClickSoftware SaaS solution for field service management.
Service Edge is the market-leading solution for the most demanding mobile field service management challenges.
- Builds on over 20 years of pioneering product development focused exclusively on optimizing field service.
- Provides automated context-based recommendations for service planning, execution, and analysis.
- Propels rapid value with intelligent decision making delivered to users in real-time.
- Connects service professionals to the business and customers using collaborative mobile tools that improve the experience for each.
- Boasts world class security, scalability, and performance for mission-critical service operations.
- Uses patented artificial intelligence to transform field service from reactive to predictive.
- Offers the richest mobility in field service, which elevates technicians to service professionals - making them positive brand ambassadors.
- Transforms service into strategic engagements with customers that build loyalty, productivity, and lifetime customer value.
Enables easy and secure integration with external applications using out-of-the-box adaptors, integration platform, REST/JSON, Web Services/SOAP, and XML over HTTP.
Service Edge offers business logic and technical functionality that facilitate successful implementation and operation by various roles within the field service organization, such as:
- Schedulers and dispatchers
- Field service representatives
- Field supervisors
- System administrators
Service Edge can be customized easily to support specific customer requirements.